NMC Soft
Legal

Data Deletion Request

Last updated: 25 September 2026

This page explains how you can ask NMC Soft to delete the personal data we hold about you, in particular data processed through our WhatsApp Messaging Service (see section 14 of our Privacy Policy).

1. Who to contact

If you messaged a business ("Client") that uses our WhatsApp service, that Client is the data controller. You can send your request directly to the Client, or send it to us and we will pass it on and carry out the deletion on the Client's behalf.

If you messaged a WhatsApp number operated by NMC Soft itself, or contacted us through this website, NMC Soft is the data controller and will handle your request directly.

2. How to submit a request

Send an email to online@newmedia.al with the subject "Data deletion request" and include:

  • the WhatsApp phone number you used, in international format (for example +355 6X XXX XXXX);
  • the name of the business you messaged, if any;
  • the approximate date of your last message, if you remember it;
  • any other data you would like us to delete (for example an email address you shared in the conversation).

You can also send your request as a WhatsApp message to the number you were in contact with, by writing "Delete my data". The conversation will be flagged and handled as a deletion request.

We may ask you to confirm the request from the same phone number or email address before we proceed, so that we can verify that the request comes from you.

3. What happens next

  • We will confirm receipt of your request within 5 working days.
  • We will delete or anonymise your data within 30 days of receiving a verified request. If the request is complex, this period may be extended, and we will tell you why.
  • We will notify the Client and the service providers that process data on our behalf so that the data is deleted from their systems as well.
  • We will send you a confirmation once the deletion is complete.

4. What is deleted

  • your WhatsApp phone number and profile name;
  • the content of the conversations, including files, images and voice messages;
  • information you provided in the conversation, such as your name, email address, booking or request details;
  • technical data about the messages, such as timestamps and message identifiers.

5. What we may keep

In limited cases we may keep some data after your request, only for as long as the law requires or allows:

  • records we are legally required to retain, for example for accounting or tax purposes;
  • a minimal log of the deletion request itself, so that we can demonstrate that we complied with it;
  • data needed to establish, exercise or defend legal claims.

Any data we keep will not be used for any other purpose.

6. Stopping messages

Independently of a deletion request, you can stop receiving messages at any time by blocking the number in WhatsApp or by writing to us.

7. Complaints

If you believe that your request has not been handled correctly, you have the right to lodge a complaint with the competent data protection authority.

8. Contact

NMC Soft, Rruga "Muhamet Gjollesha", building next to Ring Center, Entrance 2, 6th Floor, Apartment No. 16, Tirana, Albania

Email: online@newmedia.al

Phone: +355 67 40 52 561

EU representative under Article 27 GDPR: Alessandro Matteo Angilella, alessandro.angilella@pec-legal.it