Account Manager

Tirane, Albania

Your responsibilities will include

  • Coordinating the development of design and software solutions, taking full ownership of the process if needed.
  • Becoming the primary contact for all customer account management issues and building strong, long-term relationships with them.
  • Motivating, supporting and guiding the IT project team and making developers estimation for different tasks.
  • Taking care of customer complaints, finding solutions to their issues, and making sure to keep a positive relationship between both parties for future business ventures.
  • Acting as a client advocate with a focus on improving the buyer experience.
  • Coordinating and facilitating regular client meetings.
  • Assisting with challenging client requests or issue escalations as needed.
  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicating and reporting monthly/quarterly initiative progress to the directors of the company or other stakeholders.
  • Looking for improvements to the point of creating new processes and adjustments.
  • Being ready to face unpredictable situations and come up with the best solutions.
  • Supporting internal departments as needed.

Apply if you

  • have minimum 1 year’s experience in coordinating Agile IT project,
  • have an excellent command of written and spoken English, Italian is a plus,
  • have proven experience and understanding of Agile and Scrum methodologies,
  • are familiar with one of the agile project management tools - Jira, Trello or others,
  • can convince us that effective communication and finding solutions is your strong suit,
  • can easily deal with obstacles and blockers,
  • can advise, negotiate and be proactive in contact with clients,
  • are able to make clients’ ideas feasible by discussing business needs and values with them, creating MVP and facilitating developers’ estimation,
  • have a passion for new technologies.

Apply Now

No strong hierarchy, cooperation with global clients, dev-friendly processes, processes based on Scrum and Agile methodologies.

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